Harassed By DWP Debt Management? Here's What to Do! (2023)

Benefits come in handy if you are on a low income or out of work. The DWP is responsible for administering the State Pension, among other working, age, disability, and ill-health benefits. Therefore, it may surprise you if you receive a letter or call fromasking you to pay a debt.

If DWP Debt Management contacts you, you most likely owe money to the DWP. If you want to validate this debt, desire to pay it, or want to dispute it, DoNotPay offers a host of solutions to help you.

What Is DWP Debt Management?

recovers debts on behalf of the Department for Work and Pensions.You will have a DWP debt when you've been overpaid for benefits, tax credits, or other payments. In addition to that, DWP Debt Management also recovers:

  1. Advances, including short-term benefit advances
  2. Overpaid benefits from the estates of people who died
  3. Outstanding Social Fund loans
  4. Social security benefit
  5. Tax Credit overpayments
  6. NHS costs relating to injury cases

DWP debts happen when DWP makes a mistake on how much money you have to be paid. It could happen if:

  • You provided the wrong information during your application
  • A mistake by DWP on your payment.
  • You did not inform DWP of any changes.

In case of an overpayment, DWP will write you a letter or call to inform you of the overpayment and the payment option available.

What Is DWP?

DWP, the Department for Work and Pension, is the UK's public service department that oversees and manages pensions, child maintenance policies, and welfare. The DWP Debt Management team is part of DWP that recovers overpaid benefits. Therefore, DWP Debt Management acts as a debt collector to recover the debt owed.

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DWP Contact Details

DWP has various contact centres around the UK. However, if you feel that DWP has made a mistake on your benefits, you can contact customer support.

Phone0800 916 0647
Text Phone0800 916 0651
NGT text relay

(if you cannot hear or speak on the phone)

18001 then 0800 916 0647
WebsiteDWP Debt Management
AddressDebt Management (C)

Mail Handling Site A


WV98 2DF

What Happens if I Don't Pay My Debt to DWP?

When you have a DWP debt, DWP will try to recover it by:

  • Deducting from your subsequent benefit payments
  • Deducting from benefits owed to you
  • Deducting directly from your wages

If you've been overpaid and no longer receiving Tax Credits, DWP will send you a bill and give you a short timeline to settle it. Failure to which they can pass it to a debt collector or escalate matters by getting a court order for debt recovery.

Has DWP Debt Management Violated My Rights?

Even though DWP Debt Management claims that they will respect your rights, their collectors might violate your rights if they do any of the following:

  • Fail to call you at the agreed time
  • Reach out to you through social media
  • Threaten you
  • Visits your home or enters your property
  • Fail to validate your debt

How Long Can DWP Collect Debt From Me?

Like any other debt, DWP can collect debts from you for six years. DWP cannot sue you for an overpayment of benefits that are older than 6 years. However, you should keep in mind that DWP can recover funds from your benefits at any time, even if the debts are more than six years. This means that even though they cannot pursue a lawsuit to make you pay your debt, they can still take from your benefits even after the arrears are statute-barred.

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How to Repay My Debt to DWP

When you owe a debt to DWP, it will write to you telling you that you've been overpaid, offering you various ways your debt can be settled. If the payment option is not convenient, you can contact DWP to ask for an alternative.Here are the different ways you can pay your DWP debt.

1. Pay From Your Income Support

Typically, DWP will ask you to clear your overpayment through your Income Support payments.

2. Use Other Benefits to Pay

If you are still receiving benefits, the debt will be deducted until the debt is fully settled.Alternatively, if you no longer receive income support, you can pay your debt using another benefit. You can pay them a third of your weekly benefit to cater to your debt. However, you cannot pay your DWP debt using the following benefits:

  • Housing Benefit
  • Child Benefit
  • Guardian's Allowance

DWP will write to you telling you the amount that will be deducted and for how long.

3. Pay From Your Wages

If you are employed, DWP can recover your debt from your wages. Your permission is not needed, but rather your employer will pay the DWP and then deduct it from your weekly and monthly wages.

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4. Pay DWP Directly

Alternatively, you can choose to pay DWP directly.Typically, they will ask you to pay the whole amount, but you can reach out and create a payment plan. You can pay through online banking. You should use your National Insurance number as your payment reference and send the payment to:

  • Account name: DWP Debt Management
  • Sort code: 60 70 80
  • Account number: 10025634

When you receive a call or letter from DWP Debt Management, you should first check whether you have been overpaid a benefit. If there was a mistake, or you've not been overcharged, you can contact DWP.

However, dealing with a DWP overpayment can be challenging. To make it worse, though it might not be your fault, you may be forced to forgo some of your benefits. If your efforts bear no fruits, let DoNotPay handle everything for you.

Get Debt Help With DoNotPay

Even though it is normal for people to have trouble paying their debts, dealing with debt collectors makes it more difficult.This is not an exception for DWP. Therefore, if you're struggling to deal with a DWP overpayment, let DoNotPay help you. Our simple process ensures that DWP Debt Management or any other debt collection agency respects your rights.

All you have to do is:

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  1. Search "debt collection" on DoNotPay.Harassed By DWP Debt Management? Here's What to Do! (1)
  2. Answer a series of questions about the debt collectors, including when you were contacted and how you were contacted, so we can determine if they have violated any debt collection laws.Harassed By DWP Debt Management? Here's What to Do! (2)
  3. Decide which course of action you want to take based on our guidance, such as filing a debt verification request, demanding for the collectors to stop contacting you, or reporting them to a professional trade association.Harassed By DWP Debt Management? Here's What to Do! (3)

And that's it! Once you choose the course of action you want to take, DoNotPay will handle the rest. We'll deliver your request directly to the debt collectors via first-class mail, or file your complaint automatically with the relevant trade association or ombudsman.

Having Difficulty Dealing With Debt Collectors? Let DoNotPay Help

Debt collections are common, especially in these tough economic times. However, debt collection agencies can be very intimidating. They will try to scare you, frighten you, and use all means to force you to pay your debt. That's why DoNotPay is here to ensure that they respect your rights. We can help you when you're dealing with any of the following:

  • Amigo loans
  • Provident loans
  • Lowell Financial
  • Marston Group Holdings
  • Moorcroft
  • Advantis

Let DoNotPay Handle All the Heavy Work

Real-world problems are challenging to solve. However, withDoNotPay's innovation programthat delivers a seemingly breakthrough solution, addressing issues can never be that difficult. We can help you:

  • Settle your bills online
  • File complaints against companies
  • Avoid debt by getting help settling your bills
  • Find unclaimed money
  • Get rid of unnecessary services or subscriptions
  • Get free trials and don't get charged
  • Request a credit limit increase
  • Effortlessly sue companies

Problems manifest themselves in many different ways. No matter your situation, let DoNotPayproducts remove the barriers to solving your problem.


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